ServiceNow Developer Course

The ServiceNow Developer Course is designed to provide in-depth training on one of the most powerful IT Service Management (ITSM) platforms used by enterprises worldwide. ServiceNow streamlines IT operations, automates workflows, and enhances service delivery across various business functions. With companies increasingly adopting ServiceNow for ITSM, ITOM, and ITBM, professionals skilled in ServiceNow development are in high demand. This course equips learners with the expertise needed to configure, develop, and automate ServiceNow applications, preparing them for high-paying roles in the IT industry.

• Learn the fundamentals of ServiceNow as a cloud-based platform and its applications in IT Service Management.
• Master user administration, security controls, and access management to efficiently handle roles and permissions.
• Configure and manage lists, layouts, forms, modules, and tables for optimal data organization and workflow automation.

• Implement Incident Management processes, including ticket categorization, assignment rules, and SLA management to ensure quick issue resolution.
• Configure Problem Management to identify recurring issues, automate ticket routing, and improve IT system stability.
• Manage Change Requests (RFCs) with risk assessments, blackout windows, and conflict detection to streamline IT change processes.

• Develop Service Catalogs with customizable service offerings, request workflows, and approval processes.
• Implement Service-Level Agreements (SLAs) to monitor service performance and ensure adherence to business commitments.

• Gain hands-on experience in client-side and server-side scripting using JavaScript.
• Write and implement Business Rules, Script Includes, UI Policies, and Glide System functions to automate processes.
• Configure scripted web services for integrating external applications with ServiceNow.

• Create and manage business and operational reports to track key performance indicators (KPIs).
• Build interactive dashboards for real-time analytics and performance monitoring.

• Learn REST and SOAP integrations to connect ServiceNow with external platforms.
• Set up MID Servers for secure communication between on-premise and cloud-based applications.
• Develop custom pages, portals, and applications to extend ServiceNow capabilities.

• Work on mock projects that replicate real-world business challenges.
• Implement ITSM solutions in simulated environments to gain practical experience.
• Participate in group projects and mock interviews to build confidence for job placements.

• Basic understanding of IT concepts and service management.
• Familiarity with programming concepts (JavaScript is beneficial but not mandatory, as we cover scripting from basics).
• Willingness to learn and apply automation in IT service management.